Consumers have a right of withdrawal in accordance with the following terms, whereby a consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor self-employed:

A. Cancellation policy

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the supplier, has or has taken possession of the last goods.

To exercise your right of withdrawal, you must contact us (Ghost GmbH, Vogelsanger Weg 38 (Haus II), 40470 Düsseldorf, Germany, Tel. (0)211 – 37 06 755, Fax: +49 (0)211 – 37 38 53, E-Mail: [email protected]) by means of a clear declaration (e.g. a letter sent by post, fax or e-mail) about your decision to revoke this contract. You can use the attached sample withdrawal form, which is not mandatory.

To comply with the withdrawal period, it is sufficient that you send the notice über the exercise of the right of withdrawal before the expiry of the withdrawal period.

The right of cancellation expires prematurely for contracts:

– for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery;
– for the delivery of goods if they have been inseparably mixed with other goods after delivery due to their nature;
– for the delivery of audio or video recordings or computer software in a sealed package if the seal has been removed after delivery.

Consequences of revocation

If you revoke this contract, we have all payments that we have received from you, including the delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us; The customer is obliged to pay back the full amount of the purchase price without delay and at the latest within fourteen days from the day on which we received the notification of cancellation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless otherwise expressly agreed with you; in no case will you be charged for this repayment. We may refuse to refund you until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us without delay and in any case no later than fourteen days from the day on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days.

You bear the direct costs of the return of the goods. The direct costs of the return are estimated with regard to such goods, which due to their nature can not be returned to us by normal mail (shipping goods), for each such goods to a maximum of about 50.00 euros.

You have the right to return the goods within a reasonable period of time.

You must pay for any loss in value of the goods only if this loss in value is attributable to handling of the goods that is not necessary for testing the quality, characteristics and functioning of the goods.

General information

1) Please avoid damage and contamination of the goods. Please send the goods back to us in the original packaging with all accessories and packaging components. If necessary, use protective outer packaging. If you no longer have the original packaging, please ensure adequate protection against transport damage with suitable packaging.
2) Please do not return the goods to us freight collect.
3) Please note that the above items 1-2 are not a prerequisite for the effective exercise of the right of withdrawal.

Return of opened and used goods, especially printers and printer cartridges

  1. Printers and printer cartridges are delivered in sealed original packaging and are excluded from revocation after use. Also a return of opened and used printers and printer cartridges is excluded.
  2. Software download items cannot be returned, exchanged or cancelled. Please contact us if you have any problems with your order.

B. Cancellation form

If you wish to revoke the contract, please fill out this form and return it


Ghost GmbH
Vogelsanger weg 38 (Haus II)
40470 Düsseldorf
Fax: +49 (0)211 – 37 38 53
E-mail: [email protected]

Hereby I / we (*) revoke the contract concluded by me / us (*) über the purchase of the following goods (*)/the provision of the following service (*)



Ordered on (*) ____________ / received on (*) __________________

Name of consumer(s)

Address of consumer(s)

Signature of consumer(s) (paper notice only)


(*) Delete as applicable

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